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If the toner on your printouts smudges or brushes off, or toner marks appear on the printed page, then the issue may be related to your fuser unit, printer settings, media or consumables. This article explains how to identify and resolve these issues with EPSON colour laser and monolaser printers. Images depict colour prints.
|Figure 1||Figure 2|
The print may be mottled and show roller marks, as in Figure 1, or it may not be fixed on the page, and be easily brushed off or smudged (Figure 2). The image may be missing in some areas of the page and appearing in other areas instead. There may be also be toner marks on the paper:
The distance (in the paper feeding direction) between the marks on the page, or the area where toner is missing and the area where it appears, is known as the pitch. If the pitch corresponds to the entry or entries in the table below for your printer, the issue is related to the fuser unit:
|AcuLaser C1100, AcuLaser C2800N, AcuLaser C3800N, AcuLaser C4200DN, AcuLaser C9300, AcuLaser CX11N, AcuLaser CX21N, AcuLaser CX28N||83mm or 95mm|
|AcuLaser CX16, AcuLaser C1600||75mm or 94mm|
|AcuLaser CX29, AcuLaser C2900||63mm or 67mm|
|AcuLaser C1000, AcuLaser C2000||35mm or 204mm|
|AcuLaser C1700, AcuLaser C1750W||67mm|
|AcuLaser C900, AcuLaser C1900||113mm or 115mm|
|AcuLaser 2600N, AcuLaser C2600N||108mm or 111mm|
|AcuLaser C3000, AcuLaser C4000, AcuLaser C4100||82mm|
|AcuLaser C8500, AcuLaser C8600||135mm or 140mm|
|AcuLaser C3900N, AcuLaser C9100||84mm|
|AcuLaser C9200N||117mm or 126mm|
|AcuLaser M1200||75mm or 95mm|
|AcuLaser M2000D, AcuLaser M2300, AcuLaser M2400, AcuLaser MX20||73mm or 79mm|
|AcuLaser M4000N, AcuLaser M8000N, EPL-N2550, EPL-N3000||79mm or 95mm|
|EPL-N7000||88mm or 94mm|
|EPL-N2050, EPL-N2050+||61mm or 62mm|
|EPL-5700, EPL-5700L, EPL-5800, EPL-5800L, EPL-5900, EPL-5900L, EPL-6100, EPL-6100L||63mm or 68mm|
|EPL-6200, EPL-6200L||75mm or 95mm|
|WorkForce AL-MX200, AL-M200, AcuLaser M1400, AcuLaser MX14||68mm|
Labels must be loaded in the MP Tray only and may need to be fed one sheet at a time, or loaded manually.
We recommend making a trial print run prior to embarking on a large print job.
Using unsuitable paper settings may cause jams in your printer and, over time, damage it due to excess wear on the paper mechanisms. This is a common cause of paper feed issues.
|Paper Type||Weight Range||Load Paper In|
|Plain paper||64 to 80 g/m2||Any paper tray|
|Semi-thick||81 to 105 g/m2||Any paper tray if Epson media, otherwise MP Tray|
|Thick||106 to 163 g/m2||MP Tray Only|
|Extra thick||164 to 210 g/m2||MP Tray Only|
|Coated||105 to 210 g/m2||MP Tray Only|
The weight should be noted on your paper's packaging. If unsure, check with your supplier.
Figure 5. Adjusting the MP Tray paper guide (AcuLaser C1100 pictured).
|Using paper that has become moist, wavy or is curling is likely to cause print quality and paper feed issues, or damage the printer. Use fresh paper instead.|
|When the printer has been in use, the fuser unit and surrounding areas may be very hot. Wait 20 minutes or more for the fuser unit to cool down, and take care not to touch the fuser rollers themselves. Further safety and troubleshooting information can be found in your user guide, available from the Epson website.|
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