For more information on how Epson treats your personal data, please read our Privacy Information Statement.
Submit your contact details below and an Epson expert will be in touch:
If your printer has a carriage cover and the carriage cover does not close or the print head carriage does not move to its home position, the carriage cover may be causing an obstruction.
If the print head is in the ink cartridge replacement position, open the carriage cover and push the ink cartridges down until they click into place. Then power off the printer.
Power on the printer and wait for the printer to finish initialising.
If the printer is still in an error state and the print head/carriage does not move to its home position after following the troubleshooting above,the printer may require a service check.
Contact your local Epson support for available services.
Has been successfully added to your basket