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Printing appears stretched when printing from Windows 8.1 using SIDM and TM printers


  • Windows 8.1
  • TM-U220, TM-U675, TM-U295, TM-U590, TM-U375, TM-U120/U120II, TM-U230, TM-U950, TM-U325, TM-U128, TM-H2000, TM-H6000II/III, TM-H6000IV, TM-H5000II, TM-H5200, RP-U420


If you are experiencing an issue where the print result appears to be stretched vertically, or horizontally it can be resolved with a Windows Update.

  1. Check you are up-to-date with the latest Windows Updates. If you are not, go to:
  2. Once the Windows Update is complete attempt a print if the issue still occurs follow the steps below:

    1. Change the printer to a square resolution (e.g.180 x 180 dpi).
    2. If there is no square resolution, select nearly square (e.g.160 x 144 dpi).
    3. Try a print this should now appear in the correct dimensions.


The following models do not support square, or nearly square resolution:

  • TM-U295
  • TM-U590
  • LX/FX/DFX series (SIDM 9-pin models)

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