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Stylus Inkjets and All-In-Ones: Advice on loading paper and envelopes

RELATES TO:

  • Paper and envelope loading instructions.
  • Recommended paper types.
  • Paper loading issues.

EXPLANATION:

We recommend reading the guidance below if you are experiencing issues loading paper or envelopes into your Stylus Inkjet or All-In-One printer.

Notes Icon Note:

The general information and tips described below are relevant to the Stylus range of printers, however if you have an All-In-One with a front-loading paper tray please refer to your User's Guide for supported media specifications, and specific paper loading and troubleshooting guidance.

SOLUTION:

  1. Loading paper:


    Follow these steps to load paper:

    Notes Icon Note:

    For printers with a front-loading paper tray, refer to your user's guide for help on loading paper.

    Some printers have a paper thickness lever which can be adjusted when you wish to print on envelopes. If your printer has a lever (such as C70, C80, DX4800), check that this is in the paper position paper position. Please note, the paper thickness lever/envelope lever can be adjusted when using thicker or special media. If your model of printer has a paper thickness lever it may be in a different position. Please check your user guide to find out where it is located.

     

    paper lever


    1. Slide the paper edge guide fully to the left.


    2. Fan a stack of paper, then tap it on a flat surface to even the edges.

    3. Load the paper with the printable side up, against the right side of the auto sheet feeder.


    4. Slide the paper edge guide against the left edge of the paper. Ensure this is tight against the side but it does not crease or pinch the paper.



    Notes Icon Note:

    • Leave enough space in front of the printer for the paper to be fully ejected.
    • Always load paper into the auto sheet feeder short edge first, even when you are printing landscape-oriented pictures.
    • Make sure the paper stack fits under the  arrow mark inside the paper edge guide.


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  2. Loading Envelopes:


    Follow these steps to load envelopes:

    Notes Icon Note:

    • For printers with a front-loading paper tray, refer to your user's guide for help on loading envelopes.


    • Some printers have a paper thickness lever for printing on envelopes. If your printer has a lever (such as C70, C80, DX4800), check that this is in the envelope icon envelope position. Please note, the paper thickness lever/envelope lever can be adjusted when using thicker or special media.

      paper lever



    • If your model of printer has a paper thickness lever it may be in a different position. Please check your user guide to find out where it is located.


    1. Slide the paper edge guide fully to the left.

      paper edge guide position



    2. Load envelopes short edge first with the flap facing down and to the left.


    3. Slide the paper edge guide against the left edge of the envelopes. Ensure this is tight against the side but it does not crease or pinch the envelopes.



    Notes Icon Note:

    • The thickness of envelopes and their ability to fold vary widely. If the total thickness of the stack of envelopes exceeds 10 mm, press down on the envelopes to flatten them before loading. If print quality declines when a stack of envelopes is loaded, load one envelope at a time.
    • You can load up to 10 envelopes at a time in the auto sheet feeder.
    • Do not use envelopes that are curled or folded.
    • Flatten the envelope flaps before loading.
    • Flatten the leading edge of the envelope before loading.
    • Avoid using envelopes that are too thin, as they may curl during printing.


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  3. Using Special paper:


    You can acheive good results with most types of plain bond paper.

    However, coated papers provide superior printouts because they absorb less ink. Epson provides special papers that are formulated for the ink used in Epson ink jet printers, and recommends these papers to ensure high-quality results.

    When loading special paper distributed by Epson, read the instruction sheets packed with the paper first and keep the following points in mind.


    Notes Icon Note:

    • For printers with a front-loading paper tray, refer to your user's guide for help on loading media.

    • Load the paper into the auto sheet feeder printable side up. The printable side is usually whiter or glossier. See the instruction sheets packed with the paper for more information. Some types of paper have cut corners to help identify the correct loading direction.

    • If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may cause ink to smear on your printout.


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  4. Storing Epson photo paper:

    Return unused paper to the original package as soon as you finish printing. Epson recommends storing your printouts in a resealable plastic bag. Keep them away from high temperature, humidity, and direct sunlight.



  5. Loading capacities for Epson special media:


    The table below can be used as a general guide only; refer to your printer's user guide for the loading capacities of Epson special paper and other media.

    Paper/Media Type Loading Capacity
    Epson Premium Ink Jet Plain Paper Up to 80 sheets
    Epson Bright White Ink Jet Paper Up to 80 sheets
    Epson Photo Quality Self Adhesive Sheet One sheet at a time
    Epson Premium Glossy Photo Paper Up to 20 sheets
    Epson Premium Semigloss Photo Paper Up to 20 sheets for A4 and 4x6cm (10x15in)
    Epson Matte Paper-Heavyweight One sheet at a time
    Epson Double-Sided Matte Paper One sheet at a time
    Epson Ultra Glossy Photo Paper Up to 20 sheets
    Epson Glossy Photo Paper Up to 20 sheets for A4, 13x18cm (5x7in), and 10x15cm (4x6in)


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  6. Selecting the correct paper type:


    The printer automatically adjusts itself for the type of paper you select in your print settings. That is why the paper type setting is so important. It tells your printer what kind of paper you are using and adjusts the ink coverage accordingly. The table below lists the settings you should choose for your paper.

    Paper/Media Type Use Paper Type setting
    Plain paper sheets
    Epson Premium Ink Jet Plain Papers
    Epson Bright White Ink Jet Paper
    Plain paper
    Epson Matte Paper - Heavyweight Epson Matte
    Epson Ultra Glossy Photo Paper Epson Ultra Glossy
    Epson Premium Glossy Photo Paper Epson Premium Glossy
    Epson Premium Semigloss Photo Paper Epson Premium Semigloss
    Epson Glossy Photo Paper Epson Glossy
    Envelopes Envelope



    Notes Icon Note:

    The availability of special media varies by location. For the latest information on media available in your area, contact Epson customer support.


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  7. Troubleshooting:



    1. Paper does not feed:


      Remove the stack of paper and make sure of the following:

      • The paper is not curled or creased.
      • The paper is not too old. See the instructions that came with the paper for more information.
      • The paper is not too light or heavy, and meets the paper handling specifications of your printer. See the guidance in the Caution box below.
      • The paper fits under the  arrow mark inside the paper edge guide.
      • The number of sheets in the paper stack does not exceed the limit specified for the media.
      • Paper is not jammed inside the printer. If it is, remove the jammed paper.
      • The ink cartridges are not expended. If a cartridge is expended, replace it.
      • You have followed any special loading instructions that came with your paper. Load the paper again.

      Notes Icon Note:

      For printers with a front-loading paper tray, refer to your user's guide for help.


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    2. Multiple pages feed:


      • Make sure the paper stack fits under the  arrow mark inside the paper edge guide.
      • Make sure the paper edge guide is snug against the left edge of the paper.
      • Make sure the paper is not curled or folded. If so, flatten it or curl it slightly toward the opposite side before loading.
      • Remove the stack of paper and make sure that the paper is not too thin.
      • Fan the edges of the stack to separate the sheets, then reload the paper.
      • Make sure the paper is not too light or heavy, and meets the paper handling specifications of your printer. See the guidance in the Caution box below.
      • If too many copies of a file are being printed, check the number of copies selected in the printer driver and application.

      Notes Icon Note:

      For printers with a front-loading paper tray, refer to your user's guide for help.

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    3. The paper jams:


      If paper is jammed inside this printer, the  paper error light on the operation panel flashes. You may be able to clear the jammed paper using the control panel.

      Follow the steps below. If these instructions do not match your printer model at any point, stop here and refer to your user's guide for help.

      • Press one of the  start/copy buttons to eject the jammed paper. If the jammed paper is not ejected, go on to the next step.
      • If the paper is stuck near the sheet feeder or output tray, gently pull it out.

      Caution Icon Caution:

      If the paper is stuck inside the printer, press the  On button to power off the device. Open the printer cover/scanner unit and remove any paper inside, including any torn pieces. Do not pull it backward; this can damage the auto sheet feeder.

      Image shown is of the Stylus DX8400:


      If the auto sheet feeder becomes damaged this will impair the printers ability to feed paper. Close the printer cover/scanner unit, then power on the printer.



      After clearing the jammed paper, close the printer cover/scanner unit and then press the  On button to power on the product.

      Make sure the paper is not too light or heavy, and meets the paper handling specifications of your printer. See the guidance in the Caution box below.


      Load a stack of paper in the auto sheet feeder.

      Notes Icon Note:

      If you cannot easily remove a foreign object, do not use force and do not disassemble the printer. Call your dealer or Epson for assistance.



      If your paper jams frequently, make sure of the following:

      • The paper is smooth, not curled or wrinkled.
      • You are using high quality paper.
      • The printable side of the paper is face up in the auto sheet feeder.
      • The paper stack was fanned before loading.
      • The paper is not loaded above the  arrow mark inside the paper edge guide.
      • The number of sheets in the paper stack does not exceed the limit specified for that paper.
      • The paper edge guide is snug against the left edge of the paper.
      • The printer is on a flat, stable surface that extends beyond the base in all directions. The printer will not operate properly if it is tilted.

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    4. Paper is improperly loaded:

      If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly.  Power off the printer and gently remove the paper. Then  power on the printer and reload the paper correctly. Also make sure the paper is not too light or heavy, and meets the paper handling specifications of your printer. See the guidance in the Caution box below.



    5. Paper is not ejected fully or is wrinkled:


      If these instructions do not match your printer model at any point, stop here and refer to your user's guide for help.

      • If the paper does not eject fully, press the  Stop button, then open the scanner unit and remove the paper. Also, check the Paper Size setting in your application or printer settings.

      • If the paper is wrinkled when it comes out, it may be damp or too thin. Make sure the paper is not too light or heavy, and meets the paper handling specifications of your printer. See the guidance in the Caution box below. Then load a new stack of paper.

      Notes Icon Note:

      Store any unused paper in its original packaging in a dry area.



      Caution Icon Caution:

      Please refer to your printer's user guide for paper handling specifications. Depending on your model, these can vary between the following:


      Third party media types are not designed solely for use with the Epson printer range and this can cause paper and print quality problems. These papers may have different properties and as such may cause feeding problems and potentially damage the feeding mechanism. For best results,


    6. Additional help

      For additional help, please see the following article: Stylus Inkjets - Troubleshooting Paper Feed Problems


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