If you would like to return any items to the Epson Store, please proceed as follows. You can help our staff process your returns faster by sending them only via UPS instead of regular mail.

You can now request a return delivery note and a parcel slip for UPS. We will send you the documents by post without delay. You can also download the delivery note and parcel slip here directly as a PDF file and print them yourself.

If you have the documents, please enclose the return delivery note in the parcel with the items that you would like to return. Close the parcel and then stick the UPS parcel slip on it.

Finally go to and agree a date and time for UPS to collect the parcel. Epson will of course cover the cost for the return of goods.

Preparing returns