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Purchasing advice and technical hotline:
02159 92 79 500

Monday to Friday 9 am to 6 pm; closed on Saturdays, Sundays and public holidays


Contacting Epson

We are delighted at your interest in Epson. We will respond to your comment or suggestion as quickly and efficiently as possible. Do you have any questions, require further information, or would you like to obtain advice on an individual basis? Then you have come to the right place.

For questions about the Epson Store or our products

Just contact our Epson Hotline (see box at the left hand side). Our staff will advise you. Please have your order number for inquiries about an order in the Epson Store.

Do you need technical assistance?

Please have the following information ready when calling our technical hotline:

Serial number
Date of purchase
Operating system
Customer number (if available)

Industrial robots

Our factory automation specialists will be pleased to answer questions and provide advice concerning Epson's high-tech industrial robots either on the telephone or by email.

Industrial robots contact information

Contact for resellers

Specialist dealers and resellers who would like to become our partners can access our retail trade platform, the Epson Portal, to find the right contact for all areas of interest.

Reseller hotline

If you require information quickly, you can reach a professional adviser on the Epson Portal. Our hotline will be pleased to help you, e.g. with matters relating to Epson products, or concerning the portal itself.

Reseller hotline: 02159 92 79 501
Email: portal@epson.de

You can also download information about Epson's main and sub-distributors via the Epson Portal.

Epson Portal

Reseller council

The reseller council serves as a voice for the interests of our most important partners. Our underlying regional structure ensures that every single reseller has a local contact who collects together all their ideas, suggestions and proposals for improvement. The reseller council is able to provide comprehensive solutions, particularly at a regional level.

Learn more


This is where you will find our press releases, pictures, company information and references, as well as our press contacts.

Press pages